Pre-integrated, multichannel contact center platform that takes communications from anywhere and routes them to anywhere.
While there are some good features, the product is mostly clumsy and does not allow for much re-usability. It just seems very tired,
for large scale of customers, database is fully customizable, interface is easy to use and to learn.
people who will use this should be properly trained/instructed, must have manual in order to memorize the procedures