Practice Fusion

Practice Fusion

4 / 5 235 reviews

Who Uses This Software?

Designed to match the daily operations of small and mid-sized medical practices.

Average Ratings

235 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service
  • 3.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Practice Fusion
  • Founded 2006

About This Software

Practice Fusion provides a 100% free, certified, cloud-based Electronic Medical Record (EMR) system to physicians. With charting, scheduling, e-prescribing, lab integrations, Meaningful Use certification, unlimited support and a Personal Health Record for patients. Instantly connect to over 70,000 pharmacies and 550 labs and imaging centers. Practice Fusion is used by a community of more than 112,000 monthly active healthcare professionals with over 100 million patient records under management.

  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Care Planning
  • Charting
  • Clinical Alerts
  • Collaboration
  • Decision Support
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • E/M Coding
  • EPCS
  • Electronic Prior Authorization
  • Facility Scheduling
  • Formulary Management
  • HIPAA Compliant
  • HL7 Support
  • Handwriting Recognition
  • Meaningful Use Certified
  • Medication History
  • Messaging
  • Mobile Access
  • Multi-Location
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • Order Entry
  • Patient Education
  • Patient Portal
  • Patient Records
  • Patient Scheduling
  • Personal Health Reacord
  • Physician Scheduling
  • Prescription Cancellation
  • Prescription Renewals
  • Progress Tracking
  • Recurring Appointments
  • Refill Management
  • Self Management
  • Self Service Portal
  • Staff Scheduling
  • Voice Recognition

Practice Fusion Latest Reviews

Automatically translated. Show original review

Good value while it was free, now that it will be cpsting per month, per clinician, we will be leaving

3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the new price point, it is not nearly the same value in comparison to it's competitors who offer integrated billing at the same cost, voice mail reminders, better product support instead of relying mostly on it's user-generated fourums, etc.

Pros: Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve.

Cons: Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes. When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers.

Automatically translated. Show original review

Practice Fusion is a free EHR system with a good user interface and fluid navigation.

5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We are grateful this free EHR, it saves us a lot of money. However, we hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. As we all know that the billing is the most important part of medical clinic.
Catherine Ye

Pros: 1. Providing good features ( Schedule including online booking, Patient demographics, management documents, E Prescription, Insurance and verification, Immunizations, Allergies, Smoking status, Vital sign, customized templates, Referrals, lab order and receiving results, image order and receiving results, Soap Note, Message, Patient portal and MIPS report) for free.
2. Providing free learning center in Practice Fusion EHR system.
3. Providing a free custom service ( with Phone, Email. Message, Online chat).
4. Providing report for regulatory compliance and qualify for CMS incentives.
5. Practice Fusion provides Cloud based EHR system. So, you can access the EHR system at any time from any places including out of county if you have internet access.
6. HIPAA, ICD-10, CPT, HL7 compliance and ONC certified.
7. Practice Fusion EHR system is easy to learn with very good navigation design.
8. Practice Fusion provides some of useful reports ( Patient, Chart notes, Diagnosis Drug interactions, Allergy interaction,
e-Prescription per provider, Medication, Patient lists, Referrals, Appointment, Payer, and Activity feed and audit report).

Cons: 1. Practice Fusion has no billing management feature although it can been integrated with other billing software.
2. There is Payer list problems with payer codes, and custom service staffer don't know how to solver the issues.
3. Practice Fusion don't provide our own account manager, we have to explain our issuers each time when we contact customer service representatives.
4. We don't have any communication channel with up level staffer and technical engineer. So, when we have technical or want to have better features, we are lack of connection with Practice Fusion EHR desire team member.
5. Because Practice Fusion is free, the integration with labs and image centers are limited and slower.
6. Practice Fusion doesn't provide onsite help, and there are no regional help centers.
7. Lack of billing feature is a good issue. The processor of integration is completed and have a lot of issues with billing software companies.
8. Because of the billing issue, there is a problem to meet the cost requirement for MIPS from CMC .
9. There is no upper level help staff available in Practice Fusion Customer service.
10. Practice Fusion only provide limited reports. There are no billing and financial Reports. Such as, daily, monthly, yearly receivable and revenue reports.
11. We hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service.