Who Uses This Software?

amoCRM was designed to help you manage your leads, tasks and sales team. As a manager, you will have full control over your team and pipeline with extremely rich analytics and monitoring tools.

Average Ratings

64 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • http://www.amocrm.com/
  • Founded 2004

About This Software

amoCRM is an easy-to-use, yet powerful CRM solution for teams who make data-driven decisions and love their customers. User-centric pipeline management with performance analysis keeps salespeople moving toward measurable targets, but also allows them to customize the pipeline trajectory. That way, every communication with a prospect becomes a personalized one-on-one dialogue, ensuring the right message at the right time.

  • Account Alerts
  • Activity Management
  • Activity Tracking
  • Analytics
  • Appointment Management
  • Asset Management
  • Audience Targeting
  • Auto-Dialing
  • Buyer Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Recording
  • Campaign Management
  • Campaign Personalization
  • Cataloging / Categorization
  • Channel Management
  • Client / Property Matching
  • Client Tracking
  • Collaboration
  • Commission Management
  • Contact History
  • Contact Import/Export
  • Contact Management
  • Content Management
  • Contract Management
  • Customer Database
  • Customer Pipeline
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Survey Creation
  • Dashboard
  • Data Management
  • Discount Management
  • Document Management
  • Email Marketing
  • Email Response Control
  • Engagement Monitoring
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • Forecasting
  • Goals / Quota Management
  • Group Management
  • Household Tracking
  • Influence Tracking
  • Interaction Tracking
  • Knowledge Management
  • Landing Pages / Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Marketing Management
  • Medical History Records
  • Meeting Management
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Predictive Analytics
  • Presentation Management
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Property Alerts
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quote Management
  • Quotes / Proposals
  • Referral Tracking
  • Relationship Tracking
  • Request Escalation
  • Routing
  • Sales Approval
  • Sales Forecasting
  • Sales Management
  • Sales Pipeline Management
  • Scheduling
  • Search
  • Search / Filter
  • Self Service Portal
  • Shared Contacts
  • Source Tracking
  • Subscription Services
  • Survey Management
  • Target Account Identification
  • Team Assignments
  • Territory Management
  • Time Management
  • Training Management
  • Warranty Tracking
  • Workflow Management
  • XML / RSS

amoCRM Latest Reviews

Automatically translated. Show original review

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

Pros: I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute.
There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface.
And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company.
I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit. I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

Cons: Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

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Excel vs amoCRM

5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients.
database has been stolen several times by managers , who then opened their businesses.
Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers.
And it became possible to ensure the safety of the most valuable - the customer base.
After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager.
And then we fired 2 manager. Since they only create the appearance of work.
It all began to count. Connect IP telephony and listened to the conversations of managers.
We implemented service quality and could boost sales by controlling the work.
Previously, there was chaos - once called the client. Then promised to call back , but did not call back.
Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance.
Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager.
He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy!
The world will never be the same again . After using amoCRM - we will never go back to Excel.