3.5 / 5 170 reviews

Who Uses This Software?

We offer innovative, customizable solutions for every setting, including primary care offices, ambulatory surgical centers, health centers, hospitals, and mobile clinics, and more than 50 specialties,

Average Ratings

170 reviews
  • 3.5 / 5
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service
  • 3.5 / 5
  • 3 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • eClinicalWorks
  • Founded 1999

About This Software

eClinicalWorks is a privately held leader in healthcare IT, providing comprehensive Electronic Health Record (EHR) and Practice Management (PM) solutions used by more than 850,000 providers in more than 20 countries.

  • Appointment Management
  • Charting
  • Decision Support
  • E-Prescribing
  • E/M Coding
  • HIPAA Compliant
  • HL7 Support
  • Handwriting Recognition
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Order Entry
  • Patient Portal
  • Voice Recognition

eClinicalWorks Latest Reviews

Automatically translated. Show original review

Customers are NOT the number one PRIORITY

5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Over all the system is easy to navigate. The look and feel of the product are very pleasing. If I could have my old, local technical support back, I would highly recommend this product, but due to the past 3 years of terrible customer and technical service, I'm reluctant to refer other clinics to this product.

Pros: Integrated system. Easy to maneuver from the front office to back office features. Many new enhancements over the past 10 years. "Trying" to stay up to date with moving target of healthcare.

Cons: Technical support is lacking immensely. The techs are more concerned about closing your "help desk ticket" than really helping you solve your issues. eCW states they are a Meaningful Use Certified EHR but have left their existing customers of almost 10 years in the dust when they discovered a programming error. Now clinics will be penalized 3% in Medicare payments in 2018. Report features are lacking. As of recently, they nickel and dime you for every new feature, upgrade, and/or request, such as interfaces, customized reports for all the government mandated programs, enhanced dashboards, etc. Communication with their customers, or lack there of, is very frustrating. eCW believes posting critical information on a website is "sufficient enough." When you're going to shut down the entire system for 3 days with no access or you tell your customers they're meeting meaningful use and then 7 days before the end of the reporting period eCW "discovers" their system is NOT reporting right, this should be important enough information to communicate directly to the customers, right? Nope, eCW posts the information on their website and "hopes" you log in a read the paragraph in a timely manner. NOT acceptable in my eyes. Mountains of improvement in customer service.

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eCW hates clinicians

1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: My notes can be seen and read outside of a paper chart. Other than that, not much

Pros: Notes are typed, so they are legible. Supposedly, the billing function is useful,however, my group does not use this.

Cons: -Very slow to startup, and uses a lot of resources on your desktop computer
-Too many clicks
-Too easy to make mistakes and lose work (where did my 5 paragraph note go?!)
-Not easy to customize
-eCW often generates medical errors
-interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan" button in the upper left,not the lower right)
--too many mandatory fields that are not relevant (I just want to see his past vitals...I don't want to enter a pain score right this second...)
--low quality document and photo uploads (I think that's a wound...but it's so pixelated)
--Easy to lose formatting in templates (if you click here, it's ok, but if you click over there, then all hell breaks loose)
--Anything that is not done in a billable visit has to be done in a telephone encounter
--E prescribe module is difficult to use and not consistent. (Sometimes you can type in a box, sometimes you have to click on a little number pad, the options for prescribing are in a weird order (alphabetical, ordinal), complex dosing, like a prednisone taper cannot be done.)