Send Social Media

Send Social Media

4 / 5 11 reviews

Who Uses This Software?

An essential social media management dashboard for Businesses, Marketers, Agencies and Enterprises.

Average Ratings

11 reviews
  • 4 / 5
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service
  • 1.5 / 5
  • 1.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Send Social Media
  • Founded 2010

About This Software

Send Social Media is the easiest way to manage, monitor, track and measure all of your marketing efforts. Post to over 30+ social media networks like Facebook, Twitter, LinkedIn, Google Plus, Pinterest, YouTube, Instagram and more! Manage your entire email marketing campaign as well as launch a mobile text messaging strategy. Monitor your brand across the web while measuring your results with in-depth reports. Import all of your contacts and use our tool for customer relationship managent

  • Analytics
  • Approval Process Control
  • Artwork Management
  • Asset Management
  • Auto-Responders
  • Automated Publishing
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Change Management
  • Click-Through Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Drip Campaigns
  • Event Triggered Email
  • Fulfillment Distribution
  • Image Library
  • Keyword Filtering
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Account Management
  • Multi-Variate Testing
  • Newsletter Management
  • Posts Scheduling
  • Project Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

Send Social Media Latest Reviews

Automatically translated. Show original review

Worst service and they're still charging me after cancelling my account

1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: None. Apart from the easy sign up process. But that brought the first hurdle, because the login details didn't work.

Cons: User experience was underwhelming - I found a better social media management tool that's been valuable and user friendly. I wanted to sign up for a 30-day free trial. The first box you need to fill out to proceed is your payment/credit card details. There was a check box with the option for SSM to remember the details. I left this unchecked. When I closed my account before the 30-day trial, they automatically charge that credit card. This was unauthorised. After asking for them to cancel my account from their end, because I was already locked out of the admin site, they asked for my Stripe and Paypal details to cancel the automatic billing. I don't have a Stripe or Paypal account so how will this work? I received no response on how to resolve it. A month later, I get charge AGAIN! I don't have an account with SSM anymore and they're still charging me. I asked again to delete my credit card details from their database, and again they gave me what looks like an automated response "Please cancel your account: All the best, Send Social Media Team Office: 888-329-4453" Seriously? Where is the customer service? No one ever signs off on the emails so I can only assume it's a robot or automated one sentenced answers. Very poor customer service and they don't response to any questions unless it's related to new sales. I've disputed these transactions with the credit card provider and settled it that way because SSM is useless. But they still charged my credit card this month - TWO months after submitting my request to cancel my account! I highly recommend you DON'T subscribe to Send Social Media. It's a waste of time. You may get stuck losing money from their dodgy automatic billing system.

Automatically translated. Show original review

Waste of Money and Laughable Customer Service

1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Zero

Cons: Horrible Customer Service. Their system crashed, lost 5 months of content we scheduled, and they only offered to compensate us for 1 month of their faulty software service. Try again.... Combine this with the fact, that they never return messages, and you have the worst company I've ever trusted in my short time running a marketing agency. The software itself was confusing to navigate and their claim to manage instagram accounts is laughable.