4.5 / 5 17 reviews

Who Uses This Software?

Medium-sized to enterprise companies across a broad array of industries. Key industries include: retail, CPGs, business services, agencies and travel and leisure.

Average Ratings

17 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Falcon offers a subscription-based pricing model.
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Falcon.io
  • https://www.falcon.io
  • Founded 2010

About This Software

Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Marketers and companies can deliver more personalized brand experiences, across touchpoints, based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.

  • Action Management
  • Analytics
  • Approval Process Control
  • Artwork Management
  • Asset Management
  • Audience Targeting
  • Automated Publishing
  • Brand Management
  • Brand Tracking
  • Campaign Management
  • Categorization / Grouping
  • Change Management
  • Churn Management
  • Communication Management
  • Community Management
  • Contact Management
  • Content Management
  • Content Syndication
  • Conversion Tracking
  • Customer Engagement
  • Customer Review Platform
  • Customer Segmentation
  • Customer Targeting
  • Dashboard
  • Distribution Management
  • Editorial Calendar
  • Feedback Collection
  • Feedback Management
  • Fulfillment Distribution
  • Gamification
  • Keyword Filtering
  • Knowledge Management
  • Live Chat
  • Multi-Account Management
  • Multi-Channel Collection
  • Multi-Channel Publishing
  • Multi-User Collaboration
  • Posts Scheduling
  • Project Management
  • Publish Scheduling
  • Response Management
  • Review Monitoring
  • SEO Management
  • Sentiment Analysis
  • Social Media Management
  • Social Media Metrics
  • Social Media Monitoring
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Video Content
  • Video Management

Falcon.io Latest Reviews

Automatically translated. Show original review

Very recommended social media management tool

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money

Pros: Falcon Social has helped us to keep all the different social media channels in check. We are also using the BUILD tab a lot since it makes creating apps - such as Sweepstakes or Picture contests - a breeze. The MEASURE function lets you analyse and create reports for a miriad of topics such as page likes/unlikes, page views, total reach, engagement, all the way to your page fans by gender and age and much more. Falcon let's you also use UTM strings for campaigns so you can trace them easily with Google Analytics which is another huge plus for us. There are several different user rights, e.g. Moderator, Editor or Admin. This can be essential if you work with apprentices like we do. This way they can create Posts independently which are then automatically sent for approval to a user with corresponding rights. Another huge plus: If you ever have any questions which are not answered by their comprehensive support page called Knowledgebase, you can just start a chat session with the support staff. We have had quite a few chats in the past and the supporters are always helpful, fast and very friendly.

Cons: There is no telephone hotline. However their chat function works well and you get fast responses. I wish their 'Newsletter sign up' app came with a double opt in function or even the possibility to get the collected data into our database instead of a simple .csv file. Among the many channels you can add (Facebook, Google+, Twitter etc.) there is only one missing: Pinterest.

Automatically translated. Show original review

A Porsche for your social media team

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: What I like about Falcon is that it is well-rounded: there¿s a tab for listening, a very user-friendly scheduling tool for posting across channels, it implements campaign tracking, there are easy permission features. I¿m looking forward to integrating Salesforce into the platform, so we have a solid idea of everyone we¿re interacting with across social media. Also, they have a very personable, fast customer support team.

Pros: Beautiful design, ease of use, fantastic listening tool, 1:1 customer support. The tool was a tremendous help to unify the various social media accounts, passwords, and people across our org.

Cons: Falcon is not as in-depth on social media analytics. I have to 'go native' to get half the metrics needed.