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Who Uses This Software?

Businesses that value talking to their customers in order to gain valuable insights about improving user experience and satisfaction of their product or service.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Standard = $50 per active project Pro = $100 per
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Handrail
  • http://handrailux.com
  • Founded 2015

About This Software

From customer interviews to usability assessments, Handrail turns research data into meaningful information so you can define, measure and improve user experience and satisfaction.
-See the data through the lens of your Personas so you can make decisions based on your user types.
-Gather feedback, ask follow up questions and record observations while you are having conversations to uncover insights about your product or service.
-Use standard usability metrics and measurements

  • Animation
  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • For Mobile
  • For Websites
  • Heatmaps
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Prototyping
  • Sample Management
  • Screen Activity Recording
  • Statistical Analysis
  • Survey Management
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research