4 / 5 13 reviews

Who Uses This Software?

Plastic/Cosmetic Surgery Practices, Medical Spas, Cosmetic Dermatology, Hormone Health and Wellness, Weight loss

Average Ratings

13 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 3.5 / 5
  • 3.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • PatientNow
  • Founded 2004

About This Software

patientNOW is a certified EMR that includes both practice management and patient engagement systems in the same software solution. This all-in-one solution enables the aesthetic medical practice in managing the patient experience while automating follow up and workflow, freeing up staff from manual tasking and enhancing revenue because no one falls through the cracks.

  • Admissions Management
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Association Membership
  • Automatic Renewals
  • Bed Management
  • Before & After Pictures
  • Billing & Invoicing
  • Care Planning
  • Charting
  • Claims Management
  • Client Management
  • Club Membership
  • Collaboration
  • Committee Management
  • Decision Support
  • Discharge Management
  • Drag & Drop
  • Dues Management
  • E-Prescribing
  • E/M Coding
  • EMR / EHR
  • Email Marketing
  • Event Management
  • Facility Scheduling
  • Gift Card Management
  • Gym Membership
  • HIPAA Compliant
  • HL7 Support
  • Handwriting Recognition
  • Historical Reporting
  • Insurance Eligibility Verification
  • Inventory Management
  • Jobs Board
  • Meaningful Use Certified
  • Member Database
  • Member Directory
  • Member Portal
  • Messaging
  • Mobile Access
  • Multi-Location
  • Multi-Office
  • Multi-Physician
  • No-Show Tracking
  • Nonprofit Membership
  • ONC-ATCB Certified
  • On Call Scheduling
  • Order Entry
  • Package Creation
  • Patient Billing
  • Patient Education
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Payment Processing
  • Personal Health Reacord
  • Physician Scheduling
  • Progress Tracking
  • Real Time Reporting
  • Recurring Appointments
  • Self Management
  • Self Service Portal
  • Staff Scheduling
  • Voice Recognition
  • Waiting Time Tracking
  • Website Management

PatientNOW Latest Reviews

Automatically translated. Show original review

So happy we made the switch!

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money

Pros: I love how simple it is to use. Everything about it can be totally configurable to what we need. We were able to drop some of our other partners, like solutionreach and reviewboost because patietnNOW offers that functionality and more integrated right into the system. Obviously, that cost savings alone has been significant. From a support perspective, I am always able to get through on the first try and my issues are resolved and questions explained in a timely and respectful manner.

Cons: I wish the surgical images were a little newer but we are able to import our own so it wasn't that big of a deal.

Automatically translated. Show original review

Worst Decision for Any Practice

2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We have been mislead from the very beginning with this product. It is based entirely off taking elements from existing software and trying to mimic them. It corrupted our data from Nextech that we had been using for 4 years, compromised our server, mismanaged our patient information, did not transfer data correctly, the list goes on...

Pros: Absolutely nothing.

Cons: We were completely mislead to believe this software could email all our newsletters- it can only email 30 patients AT A TIME.
We were told it would be an easy transfer- IT HAS TAKEN THREE MONTHS and is still occurring
We were made to believe it was capable or storage, scheduling, data reports, marketing information, and security. None of that has been the case. We call at least seven times per work week with issues and have to leave voicemails to be contacted by techs..